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FAQ MAS D’AZIL

Frequently asked questions

 

What are the opening times of the Mas d’Azil cave?

Cliquez ici pour consulter les horaires 

 

Are animals allowed? Is there a kennel?

No. Animals are not allowed on site.

Where can I find supplementary information about the sites?

A range of articles (books, films, photos, etc.) are on sale in the site gift shop.

 

I lost something during my visit, who should I talk to?

Please refer to reception at the end of your visit or contact the reception service who deal with lost property, on 05 61 69 97 71 or by email at:  info@sites-touristiques-ariege.fr

 

Can I withdraw cash at the Mas d’Azil cave?

No. The nearest cashpoints are located in Mas d’Azil town centre, 1.2km from the cave.

 

What should I wear in the cave?

We advise you to wear warm clothes and good shoes to visit the cave.

 

Site Access

 

Is there a carpark near the cave?

Yes. A large carpark is available near the cave with pedestrian access from the carpark to the cave.

 

Is there a carpark near the museum?

Yes. A large carpark in available in the village, near the museum.

 

Are there parking places reserved for disabled people?

Yes. Parking spaces are reserved for disabled people at the cave carpark.

There is also a ‘quick drop’ space right in front of the cave.

 

Can I park a camper van?

Yes. Camper vans can be parked in the cave carpark.

 

Are the sites accessible to disabled people?

The tours of the cave and the museum are not accessible to disabled people.

The interpretation centre is however accessible to disabled people.

 

I have a young child, can I visit with a pushchair?

The tours of the cave and the museum are not accessible with a pushchair.

The interpretation centre is however pushchair friendly.

 

How long does it take from Toulouse and which route should I take?

The journey between Toulouse and Mas d’Azil takes 1h15.

Cliquez ici pour voir le trajet. 

 

The site ticket office

 

What are the payments options?

  • cash
  • cheque (upon presentation of a proof of identity)
  • bank card
  • holiday cheque

 

Can I pay by American express?

No.

We only accept Visa and Eurocard/Mastercard.

 

Will I have to wait long at the site entrance?

No. The tours are limited to 30 people at any one time and obligatory pre-booking means the waiting times at reception are relatively short.

 

What is the best day to visit to avoid crowds?

If you can, it is best to come on a week day outside bank holidays. If you are only available at the weekend, Saturdays are generally less crowded. Please note, you must book in advance.

 

Can I visit Mas d’Azil cave without booking?

Yes. However, we recommend you book in advance so you will not have to wait to go in when we are crowded.

Book your visit online on the website or contact our booking service on 05 61 05 10 10 to make a reservation.

 

Can I visit the Museum of Prehistory without booking?

Yes

How can I book my visit?

Booking can be made on the website through our online ticket office or by telephone on 05 61 05 10 10

Bookings for schools and groups can be made by telephone on 05 61 05 10 10.

 

Are holiday cheques accepted?

ANCV holiday cheques are accepted. We cannot give change but you can make up the total cost with another means of payment.

 

Are there preferential rates for disabled people, press etc…

Yes. Various reduced rates are proposed on presentation of proof of status.

 

- People with a disability or specific needs :

Our pricing policy: Paid entry in accordance with currents rates. The accompanying person, who helps or compensates for the disability is eligible for free entry.

 

- Teachers wishing to visit the site in preparation for a future visit with pupils are eligible for a free visit.

 

- Teachers visiting the sites privately, people over 60 years old and unemployed people do not qualify for preferential rates.

 

Dining facilities on site

 

Can I picnic on site?

Yes

A designated picnic area can be found near the carpark.

 

Visiting the site

 

How long will the visit take?

The guided tour of the Mas d’Azil cave lasts around 1 hour there and back.

 

Can I come on a rainy day?

Yes.

 

Can I take photographs during the visit?

Photos and videos are not permitted in the cave.

They are permitted in the museum and in the interpretation centre.

Postcards, leaflets and illustrated works from our sites are available in the gift shops.

 

Are there any guided tours in other languages?

During the summer, we offer tours of the cave in English. NEW 2015: Audio guides are now available to visitors in different languages.

 

Are the fixed times for the tours?

Yes. Consult the tour timetable here

 

How long does it take to visit the Museum?

We advise about 45 minutes to visit all of the Museum.

 

The site gift shop

 

Can I go to the Mas d’Azil gift shop without visiting the site?

Yes.

 

I am weighed down with my purchases, is there somewhere I can leave them?

We can offer you even better! You can leave your purchases in the gift shop to take full advantage of your visit and pick up all you purchases at the end.

 

Can I access the gift shop in a wheelchair?

Yes. There is disabled access to the gift shop.

 

Additional services

 

Is there a playground near Mas d’Azil cave?

Yes. There is a playground for children in Mas d’Azil village.